FAQs

1. What types of pain can it relieve?

Healdeeps is ideal for treating neck, shoulder, and upper back pain, neck humps (dowager's hump), forward head posture, pinched nerves in the neck, TMJ, tension headaches, and migraines.

2. How fast will I feel better?

The pain, stiffness, and discomfort significantly reduce after your very first 15-minute session. However, for long-term results, we recommend using the device for at least 14 days (15 minutes a day).

In fact, 90% of our customers completely got rid of their neck pain, neck hump, and tension headaches after using the Healdeeps Massager every single day for two weeks. Fixing the root cause of pain requires consistency above all else!

3. Will this provide long-term relief?

That’s exactly why we created this device. We noticed plenty of products on the market offering short-term relief, but none provided a true, long-term solution. That’s why we developed our own device to address the root causes of neck pain, stiffness, headaches, neck humps, and forward head posture for lasting results.

4. How do I use it?

  1. Press the ON/OFF button to start the machine.

  2. Lie down on the massager, and adjust the temperature, massage, and EMS (muscle pulse) levels to a setting that feels comfortable for you.

  3. Relax for 15–20 minutes while the massager does its job.

  4. Repeat daily for 7–14 days, and after that, use it whenever you start feeling tension or pain creeping back into your neck.

For a more detailed explanation, please check out our "Customer Care" section online or read the printed user manual included in your box. If your manual was accidentally left out, just email us at support@healdeeps.com.

5. How is it powered and can I use it anywhere?

Yes! The Healdeeps Massager is completely portable and requires no messy cords during use. It features a built-in rechargeable battery where one full charge lasts for 25–35 sessions. A full charge takes about 3–5 hours depending on your power source, and the charging cable is included in your package.

6. Can I use it in bed?

You sure can! You can totally use the massage, heating, EMS, and acupressure functions while relaxing in bed.

However, the stretching feature requires a firm surface underneath to work its magic, so it won’t do much on a soft mattress. If lying flat on the hard floor is a bit uncomfortable for you, don't worry! Just lay down a yoga mat or a folded blanket first. It will keep things soft and comfy for your back while still letting the stretching technology do its job perfectly.

7. Can I use it if I’ve had neck fusion surgery?

Your safety is our biggest priority. Doctors generally recommend avoiding stretching and deep massages for at least six months following a neck fusion surgery.

If your surgery was within the last six months, please hold off on using the Healdeeps Massager while your neck is still recovering. If it has been more than six months and you feel fully recovered, you can safely use it. We always recommend checking in with your doctor first just to be safe.

8. Do you sell this product on Amazon?

To cut out middlemen and stop them from hiking up our prices, we do not sell on Amazon or any other online marketplaces. We sell exclusively right here on our official website.

Please be aware that copycat companies produce look-alike items that may appear on other websites, which can cause confusion. Healdeeps owns the official trademark and we are the sole authorized sellers. Purchasing from other sites is at your own risk; we cannot guarantee the safety, quality, or offer customer service for knock-offs. Stick with us to ensure you get the real deal!

9. What if it doesn't work for me?

The Healdeeps™ Massager comes with a 120-day money-back guarantee that doesn't even start until the package arrives at your door. We offer this because we are incredibly confident that our product works. If you are not completely happy with your results, just reach out to our friendly support team at support@healdeeps.com for a full refund.